Business Support Officer

Business Support Officer (Heavy Vehicle Services)

• $36.80 per hour plus Super, rate increase every year (rates detailed below)
• Fantastic career and developmental opportunities
• 3-month contract (with strong possibility of extension) 
• Redcliffe location (near Perth airport)

Our state government client is seeking a Business Support Officer in the Heavy Vehicle Services area to assist with notices and permits for restricted access vehicles, traffic escort scheduling and route assessments. This role combines administration, customer service and data entry into a unique and diverse employment opportunity.

About the Role
The Business Support Officer within Heavy Vehicle Services may be required to undertake any of the following duties, however, is not expected to carry out all the duties concurrently.

Notices and Permits for RAV

• Assess requests and issue appropriate Notices and Permits for Restricted Access Vehicles (RAV).
• Provide timely and accurate advice to customers on RAV related matters.
• Liaise with Heavy Vehicle Services Technical Officer for more complex heavy vehicle enquiries and assessments relating to Notices and Permits and provide advice to customers as appropriate.
• Provide responsive advice to enable timely and efficient processing, issue and re-issue of Notices and Permits.
• Participate and provide support for the planning and technical functions associated with RAV access to the road network.

Traffic Escort Scheduling

• Prepare the schedule of rosters and record traffic escort bookings to ensure transport industry requirements are met.
• Prepare the schedule for the Traffic Escort Wardens for ‘Fly in Fly out’ staff movements, including flights and accommodation bookings.
• Process cancellations, arrange refunds and post-move invoices in consultation with the Finance Officer.

Route Assessments

• Perform general technical assessment of RAV and provide technical advice and review on RAV access to:
• The state’s road network.
• Major road network projects.
• Road network extensions and expansions.
• Perform route assessments for safety, access or infrastructure and development initiatives.
• Perform assessments and prepare recommendations of Concessional Load Scheme(s) applications.

Customer Focused Service

• Provide advice and assistance to the Heavy Vehicle Services Helpdesk in attending and resolving customer enquiries.
• Accurately record customer/stakeholder details, issues, feedback and complaints.

Stakeholder Relationships

• Build and maintain professional and effective working relationships with internal and external stakeholder by providing a responsive and accurate information service.

 
REQUIRED SKILLS/EXPERIENCE
ESSENTIAL

• Ability to use initiative in problem solving and decision making.
• Ability to communicate effectively in verbal and written form.
• Ability to develop technical knowledge and understand legislation.
• Ability to operate a personal computer / laptop and knowledge of Microsoft Office.
• Provision of customer focused service.
• MUST HAVE CURRENT DRIVER'S LICENCE 
• MUST BE UP TO DATE WITH COVID-19 VACCINATIONS (including booster if eligible)

DESIRABLE

• Knowledge of Policies and Practices on Occupational Safety and Health, EEO, diversity and equity.
• Knowledge of the State Road Network.

 
EMPLOYMENT DETAILS
Employment:   Casual contract
Hours:            Full-time – 40 hours per week
Type:              Shift work
Details:           8-hour shifts, between the hours of 7:00am – 6:00pm Monday to Friday and 7:00am – 3:30pm on weekends and public holidays
 
RATES
Normal:              $36.80 per hour plus Super
Saturday:           $44.16 per hour plus Super
Overtime:            $51.52 per hour plus Super
Sunday:              $66.24 per hour plus Super
Public holiday:     $80.00 per hour plus Super
 
Above rates are for employees with less than 1 year experience, rates increase after every year, as outlined below;
 
1-2 years’ experience:      $38.80
2-5 years’ experience:      $40.80
5 years+ experience:       $42.81
 
HOW TO APPLY
Should you meet the above criteria and wish to apply for this exciting opportunity, please click “apply” now or email Jesse at DFP Recruitment Perth on jchiplinsky@dfp.com.au with a covering letter and updated resume.

DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.

Note: You may be required to provide evidence of your COVID-19 vaccination status.