Claims and Customer Service Officers - Hybrid Working Model

Posted 20 June 2022
Salary$31.25 per hour
LocationBrisbane
Job type Temporary
DisciplineCall Centre Operator, Customer Service
ReferenceJO-2203-480832-9

Job description

Our client has a passion for delivering exceptional customer assistance. With over 16,000 employees globally, they are dedicated to providing timely assistance to their clients and customers by supporting over 250 million people every year globally.

The Claims divisions are integral to the organisation as they assist customers in their moment of need. Working within the Travel Claims Team, this role will see you delivering optimum service by answering a variety of queries regarding new claims, existing claims and general policy information.  You will demonstrate strong problem solving skills and strive to meet customer’s expectations by ensuring a professional and courteous experience is delivered to each and every customer.

You will be assisting customers who are often experiencing difficult times by providing an easy claims process - for people who love to help others, this role is highly rewarding.

You’ll be responsible for: 

  • Ensuring a fair and reasonable outcome for our customers
  • Processing claims for customers via telephone enquiries
  • Handling confidential claims information discreetly and professionally
  • Driving service outcomes for internal and external customers
  • Adhering to all compliance and legislative requirements
  • Processing settlements where appropriate
Ideally you’ll have: 
  • Excellent customer service abilities and solid verbal communication skills
  • The ability to multi-task and work in a fast paced environment
  • A high attention to detail and pride in your work and accuracy
  • The confidence to learn, access and utilize a variety of systems and software
  • Experience within the Insurance industry managing claims back office functions/claims management is highly regarded
  • The flexibility to work a 7 day rotating roster between 7am-8pm (38 hours per week)
This is the ultimate opportunity to break into a diverse and rewarding industry with a strong global business. If you are full of enthusiasm and seek career development opportunities in your role, apply today!

We have multiple opportunitities to commence on 4th July, click APPLY to submit your application.  Interviews commencing immediately.

DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.

Note: You may be required to provide evidence of your COVID-19 vaccination status.