Job description
About the Company
DFP Recruitment is proud to partner with a respected organisation delivering vital insurance services across Australia. Our client plays a critical role in supporting communities impacted by natural disasters. They are currently seeking a Claims Assistant to join their team immediately to assist with claims related to the recent NSW regional flooding events. This is a meaningful opportunity to contribute to recovery efforts and make a real difference in people's lives.
About the Role
As a Claims Assistant, you’ll work within a high-performing loss adjusting team, providing essential administrative and customer service support. You’ll help ensure claims are managed efficiently and compassionately for affected policyholders.
Your responsibilities will include:
This role is ideal for someone who is detail-oriented, organised, and committed to providing empathetic service during challenging times. You bring a proactive attitude and thrive in structured, fast-paced environments.
You’ll have:
If you're ready to make an impact supporting flood-affected communities in NSW and meet the requirements listed, we encourage you to apply today.
📩 Submit your resume via the Apply button. Applications via email will not be accepted.
📌 Please note: Applicants must have full working rights in Australia and be able to provide two professional references. Pre-employment checks may apply.
Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/about-us/policies. Do not submit any sensitive personal information in your resume.
DFP Recruitment is proud to partner with a respected organisation delivering vital insurance services across Australia. Our client plays a critical role in supporting communities impacted by natural disasters. They are currently seeking a Claims Assistant to join their team immediately to assist with claims related to the recent NSW regional flooding events. This is a meaningful opportunity to contribute to recovery efforts and make a real difference in people's lives.
About the Role
As a Claims Assistant, you’ll work within a high-performing loss adjusting team, providing essential administrative and customer service support. You’ll help ensure claims are managed efficiently and compassionately for affected policyholders.
Your responsibilities will include:
- Registering new claims and coordinating appointments for loss adjusters
- Making first contact with policyholders and brokers
- Managing claim documentation and correspondence using internal systems
- Maintaining clear and proactive communication with all stakeholders
- Preparing schedules of loss and supporting claims reporting
- Assisting with escalations, invoicing, and compliance with service level agreements
- Providing support to other team members during periods of leave or surge
This role is ideal for someone who is detail-oriented, organised, and committed to providing empathetic service during challenging times. You bring a proactive attitude and thrive in structured, fast-paced environments.
You’ll have:
- At least 12 months of professional experience (insurance, claims, or administration highly regarded)
- Strong customer service skills, with confident written and verbal communication
- High accuracy in data entry and document handling
- Ability to prioritise tasks and work independently
- Competence with Microsoft Office and claims systems
- A professional, compassionate approach to supporting clients experiencing distress
If you're ready to make an impact supporting flood-affected communities in NSW and meet the requirements listed, we encourage you to apply today.
📩 Submit your resume via the Apply button. Applications via email will not be accepted.
📌 Please note: Applicants must have full working rights in Australia and be able to provide two professional references. Pre-employment checks may apply.
Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/about-us/policies. Do not submit any sensitive personal information in your resume.
