Claims Managers

Posted 03 August 2022
Salary$0 - $68000 per annum
Job type Full time
DisciplineCustomer Service/Call Centre, Other

Job description

Our client, one of Australia’s largest and fast growing superannuation companies is looking for Claims Managers for their Insurance teams.  With more than 620,000 members and $133 billion in funds under administration, our client is truly member focussed!

As a Claims Manager, you will provide professional claims management services to members relating to a variety of different insurance claims.  You will be supported by an extensive in-house training and development program where you will gain knowledge in claims management, as well as the development of innovative claims strategies.

You will be responsible for, but not limited to:
  • Managing a caseload of life, disability insurance and income protection claims
  • Implementing proactive claims management strategies to assist the member in returning to work
  • Assessment of claims for the benefit entitlement
  • Conducting telephone interviews to obtain information to ensure complete understanding of the illness/injury
  • Developing and maintain outcome focused case management plans to assist members return to work
  • Creating collaborate action plans and providing verbal and written decisions whilst maintaining confidentiality and privacy
  • Complete and validate claims accurately ensuring they are in accordance with the claims strategy
Successful candidates will demonstrate: 
  • Excellent communication skills and the ability to engage with all stakeholders in a professional and respectful manner
  • The ability to work collaboratively with members, employers, health care professionals and other key stakeholders to obtain information and to provide claim updates
  • High level or organisational skills and the ability to prioritise work items to meet service expectations and guidelines
  • Good initiative and the ability to contribute by identifying opportunities to improve processes and positively impact service delivery and operational efficiencies 
Successful candidates may be required to undergo a national criminal history check.
What’s on offer for you? 
  • A competitive salary
  • A rewarding career with growth potential including internal secondment opportunities and leadership opportunities
  • A wide variety of benefits to help you grow individually and professionally
  • A diverse and all inclusive culture which supports, vales and respects each person 
If change excites you, and you're driven to make a positive difference, then you'll love being a part of this team. Click APPLY to submit your resume for this fantastic opportunity.

DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.

Note: You may be required to provide evidence of your COVID-19 vaccination status.