Client Contact Support Officer - Call Centre

Posted 10 June 2022
Salary$39 per hour
Job type Contract
DisciplineCustomer Service/Call Centre

Job description

DFP Recruitment are seeking a Customer Service Officer with experience within a Contact Centre environment to join our Federal Government client’s team in Townsville.  Monday to Friday, 10am to 6pm.

We are seeking a motivated individual with effective communication skills and the ability to build positive working relationships with relevant stakeholders.
Role responsibilities will include but not be limited to:
  • Providing a direct service to clients, including other government departments and agencies;
  • Providing accurate information on the range of benefits and services provided by the client either by telephone in-person
  • Responding to incoming mail and electronic correspondence;
  • Recording all communications with clients; liaising with other departments as required;
  • Handling escalated enquiries; and
  • Data entry into an in-house information management system
 To be successful in this role you will demonstrate:
  • Excellent computer skills / the ability to learn new systems
  • Be able to build rapport with both internal and external stakeholders
  • Respond to queries in an efficient and professional manner
  • Excellent written and verbal communication skills
  • Have the ability to understand and apply relevant legislation and policy
  • Have prior experience working in a call centre environment.
In return you will receive:
  • An attractive hourly rate of $39 per hour + 10.5% superannuation
  • Full Time hours, 10am to 6pm
  • Contract until end of December 2022
  • Work with a motivated team with ongoing support and development.
All applicants must hold Australian Citizenship and are required to undertake a Security Vetting process prior to commencing. 
If you meet the above criteria please APPLY NOW! Interviews will commence immediately.

DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.

Note: You may be required to provide evidence of your COVID-19 vaccination status.