Client Service Officer

Posted 11 March 2024
Salary$35 - $41.59 per hour, Benefits: Attractive hourly rate
Job type Contract
DisciplineCustomer Service/Call Centre

Job description

On behalf of a reputable NSW State Government Department, we are seeking 3 x Client Service Officers to provide high quality phone-based customer service support on a short term contract.
This role is initially a 1 month assignment, with immediate start. It is 100% office-based in Parramatta and paying $35 - $41.59 per hour + super, depending on experience.
Duties will include:
  • Provide high quality customer service as the first point of contact for customers.
  • Receive inbound calls, obtain necessary information and utilise knowledge to transfer customers to appropriate specialists in a courteous, accurate and efficient manner.
  • Undertake administrative work as required to support the provision of high quality service delivery
To be considered for this role you will demonstrate;
  • Recent and relevant call centre experience
  • Experience assisting and/or supporting people with disability, vulnerable or older people highly desired
  • Strong attention to details and communication skills
If this sounds like the role for you, please APPLY NOW.

DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.