Job description
On behalf of a reputable NSW State Government Department, we are seeking 2 x Client Service Officers to provide high quality phone-based customer service support on a short-term contract. This role is initially a short term assignment, with immediate start to the 30th August 2024. It is 100% office-based in Parramatta and paying $41.59 per hour + super.
The Client Service Officer is responsible for managing a caseload of vulnerable customers to deliver financial management services to customers and make decisions on their behalf. Day-to-day, you will be responding to electronic communication, phone enquiries within a call centre environment and initiating, coordinating and prioritising actions in response to these requests.
Duties:
To be considered for this role you will demonstrate:
To Apply:
If this sounds like the role for you, please submit an updated copy of your resume in MS Word format by hitting APPLY NOW or call Amy on (02) 9200 3671 for more information.
Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/about-us/policies. Do not submit any sensitive personal information in your resume.
The Client Service Officer is responsible for managing a caseload of vulnerable customers to deliver financial management services to customers and make decisions on their behalf. Day-to-day, you will be responding to electronic communication, phone enquiries within a call centre environment and initiating, coordinating and prioritising actions in response to these requests.
Duties:
- Communicate and engage with customers to understand their financial needs and existing arrangements, build rapport and consult with the customer to understand aspirations.
- Deliver high quality, respectful, consistent, empathetic and timely services to customer
- Develop strategies and make substitute decisions to manage customer finances including medium to long term planning
- Work collaboratively with internal staff to achieve quality outcomes focused on customer need.
- Access the required systems and processes to support the management of customer matters and actively suggest improvements
To be considered for this role you will demonstrate:
- Experience and passion about supporting people with disability, vulnerable or older people. It is highly desirable for candidates to have experience in the community services sector.
- Excellent communication skills with the ability to work effectively with customers with a range of circumstances, including those experiencing homelessness, substance misuse, chronic mental illness and contact with the criminal justice system
- Strong collaboration skills that will allow you to build and develop working relationships and open channels of communications across all teams and external stakeholders
- Flexibility and adaptability - willing to rotate across all teams within to ensure optimum service is delivered to customers.
To Apply:
If this sounds like the role for you, please submit an updated copy of your resume in MS Word format by hitting APPLY NOW or call Amy on (02) 9200 3671 for more information.
Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/about-us/policies. Do not submit any sensitive personal information in your resume.
