Client Service Officer - Housing

Posted 20 March 2024
Salary$39.56 per hour, Benefits: Generous hourly rate
Job type Contract
DisciplineCustomer Service/Call Centre

Job description

  • State Government opportunity in Griffith
  • 3 month contract (possible extension)
  • $39.56 per hour + super
Out State Government Client is currently seeking 2 x motivated Client Service Officers who are passionate about making a difference to join their Griffith team in providing Housing Services to the community.
Responsibilities may include but are not limited to:
  • Work directly with clients and their advocates to provide advice and assistance on housing options based on assessment of eligibility and client need and in keeping with relevant legislation, policies and procedures.
  • Work collaboratively with internal specialists and external service providers and make referrals where additional support requirements are identified to better meet client needs.
  • Manage tenancies and support clients to maintain successful tenancies.
  • Support tenancy and community participation initiatives to contribute to harmonious neighbourhoods and stronger communities.
  • Manage client information to ensure confidentiality, accuracy and integrity.
  • Monitor property condition and facilitate maintenance and minor modifications where necessary to meet client needs.
The successful candidate will:
  • Possess a valid Drivers Licence
  • Be able to commit to the full length of contract and be happy to work 5 days per week in the Griffith office
  • Have previous experience in a customer service or client support role (experience within community services or housing is desirable)
  • Possess strong written and verbal communication skills, with the ability to work effectively with clients from diverse backgrounds
  • Be competent in utilising various computer applications
To Apply:
Successful candidates are required to hold a valid Drivers License and will need to obtain a National Criminal Record Check prior to commencing.
If this sounds like the role for you, please submit an updated copy of your resume in MS Word format by hitting APPLY NOW.

DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.