Job description
Our NSW State Government client is currently seeking multiple Call Centre Operators for initial 6 month contracts with the possibility of extension in Gosford. This role will commence on Friday the 8th of August 2025 and you will be working a rotating roster Monday to Friday (excluding public holidays) between 8:30am – 5:00pm. Hybrid working arrangement to be offered to successful candidates.
Responsibilities may include but are not limited to:
· Provide high quality generalist service as the first point of contact for contact centre customers.
· Receive inbound calls, obtain necessary information and utilise generalist knowledge to transfer customers to appropriate contact centre specialists in a courteous, accurate and efficient manner.
· Undertake administrative work as required to support the provision of high quality service delivery.
· Create a positive relationship in all customer interactions across all interaction channels, maintaining a professionally courteous and friendly manner.
· Ensure client satisfaction as a priority as assessed and monitored through customer feedback.
About You:
· Looking for candidates with 2 - 3 years customer service experience (ideally within a high volume call centre environment)
· Need excellent written and verbal communication skills
· Previous gov experience is preferred but not required
· Looking for candidates who have previously worked in an office environment
· Intermediate computer skills required – Typing, Using mouse and monitor, Strong email etiquette
· Proficient in Microsoft office suite, particularly Outlook and Teams
· Specific software will be taught however contractors need to be technically savvy and have the ability to pick up systems quickly
To Apply:
In order to be considered applicants are required to hold Full Australian Working Rights and if successful will be required undergo a National Police Check.
If this sounds like the role for you, please submit an updated copy of your resume in MS Word format by hitting APPLY NOW or call Olivia on (02) 6162 7336 for more information.
Please Note: Applications closing soon. Shortlisted candidates are required to attend an in-person interview at the Gosford Contact Centre office between the 24th - 29th July 2025. This should take 30 mins and you will need to make yourself available.
Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/about-us/policies. Do not submit any sensitive personal information in your resume.
Responsibilities may include but are not limited to:
· Provide high quality generalist service as the first point of contact for contact centre customers.
· Receive inbound calls, obtain necessary information and utilise generalist knowledge to transfer customers to appropriate contact centre specialists in a courteous, accurate and efficient manner.
· Undertake administrative work as required to support the provision of high quality service delivery.
· Create a positive relationship in all customer interactions across all interaction channels, maintaining a professionally courteous and friendly manner.
· Ensure client satisfaction as a priority as assessed and monitored through customer feedback.
About You:
· Looking for candidates with 2 - 3 years customer service experience (ideally within a high volume call centre environment)
· Need excellent written and verbal communication skills
· Previous gov experience is preferred but not required
· Looking for candidates who have previously worked in an office environment
· Intermediate computer skills required – Typing, Using mouse and monitor, Strong email etiquette
· Proficient in Microsoft office suite, particularly Outlook and Teams
· Specific software will be taught however contractors need to be technically savvy and have the ability to pick up systems quickly
To Apply:
In order to be considered applicants are required to hold Full Australian Working Rights and if successful will be required undergo a National Police Check.
If this sounds like the role for you, please submit an updated copy of your resume in MS Word format by hitting APPLY NOW or call Olivia on (02) 6162 7336 for more information.
Please Note: Applications closing soon. Shortlisted candidates are required to attend an in-person interview at the Gosford Contact Centre office between the 24th - 29th July 2025. This should take 30 mins and you will need to make yourself available.
Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/about-us/policies. Do not submit any sensitive personal information in your resume.