Job description
Access Mercantile Services, established in 1990 is a growing debt collection agency offering a wide range of collections and recovery services to al of Australia. Due to exceptional business growth, we are looking for a Senior Collections Analyst to join the team to help expand and ultimately support their collection and recovery services.
Reporting to the Team Leader Collections & Analytics this role is an integral part of the Collections and Recoveries team. Responsible for the functional ownership and continuous improvement & delivery of the reporting framework and collection treatment streams for the Collections and Recoveries functions covering all Access contingent debt recovery customers.
Key accountabilities of this role
Commencing immediately this is a full-time permanent position with hours of work rostered between 8:30AM to 6PM Monday to Friday.
To be considered for this role please submit your application today, or for a confidential discussion please contact Brooke on 03 8545 7502.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
Note: You may be required to provide evidence of your COVID-19 vaccination status.
Reporting to the Team Leader Collections & Analytics this role is an integral part of the Collections and Recoveries team. Responsible for the functional ownership and continuous improvement & delivery of the reporting framework and collection treatment streams for the Collections and Recoveries functions covering all Access contingent debt recovery customers.
Key accountabilities of this role
- Develop and maintain reporting framework for Collections• Design and implement collection workflows - turning valuable data into actionable insights
- Identify opportunities for improvements that cover three critical dimensions: customer, cure and cost and offer beneficial solutions
- Conduct champion/challenger treatment stream monitoring and changes
- Lead the Genesys Dialer /contact strategy aligned to credit risk treatment
- Maintain and monitor accounts flowing through the collection treatment process to ensure all steps are being executed correctly
- Regularly review quality of all tasks / roles involved in the collection process to ensure all resources fully optimized
- Reporting and resolving any identified issues which may affect Collection / recovery rates.
- Assist in implementing, measuring, and managing collection strategies and processes
- Continuous review of the Information Security Management System
- Support the Quality Manager in keeping forms up to date and provide new staff with documentation pertaining to the Information Security Management System
- A high level of financial accountability is required in this role where there is a need to set and gain agreement for annual budgets and quarterly forecasts across all elements of the profit & loss inclusive of partner spend management
- Tertiary qualification in Finance or related business discipline
- Proven experience with debt collection reporting and analytics
- Experience with credit functions, finance, and accounting, and understanding of business drivers
- Proven strategic thinking with the ability to investigate workflows, plan and implement new collections procedures in line with growth strategies
- High level interpersonal skills
- Ability to provide quality data reporting – including presentations upwards
- Competitive Salary Package
- Great working environment with flexible work arrangements – work from home!
- Direct impact on the growth of the company
- The opportunity to grow the team by supporting the leadership team with a focus on continuous improvement
Commencing immediately this is a full-time permanent position with hours of work rostered between 8:30AM to 6PM Monday to Friday.
To be considered for this role please submit your application today, or for a confidential discussion please contact Brooke on 03 8545 7502.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
Note: You may be required to provide evidence of your COVID-19 vaccination status.