Customer Care Officer

Posted 05 October 2023
Salary$60000 - $65000 per annum, Benefits: Option of Hybrid
Job type Full time
DisciplineCustomer Service/Call Centre

Job description

The Position 
Our client provides professional property repair management and property assessments along with emergency response service. The positions are located in Drouin with flexible working arrangements available as hybrid model. You will receive full onsite professional training from the management team themselves. Our client has a number of positions to fill so if you have these skills we want to chat with you!

  • Answering calls through 1300 phone line dealing with general enquiries.
  • Liaise with clients, homeowners, suppliers, and internal team on building projects.
  • Lodge new request and maintain also updating existing projects.
  • Support the building supervisors. 
  • Provide progress updates to clients and monitor portals.
  • Coordinate projects from start to finish.
  • Extensive experience in administration or customer services role. 
  • Support the building supervisors.
  • Extensive experience in administration or customer services role.
  • Customer services tasks monitoring and updating client portals.
About You
  • Excellent communicator with strong interpersonal skills.
  • Ability to multitask and use Microsoft Office, word, outlook, and Excel.
  • Excellent time management and high attention to detail. 
  • Willing to learn and progress professionally and personally.
  • Be empathetic and resilient.
  • Be able to work with sensitive situations & vulnerable people.
  • Ability to prioritise workload and time efficiently.  
APPLY NOW or for any enquiries, please contact DFP Recruitment Gippsland on 03 5176 3140 Your confidentiality is assured.


DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.