Customer Liaison and Administration Officer

Posted 23 June 2022
Salary$35.19 - $36.01 per hour
Job type Temporary

Job description

Our client within Local Government is seeking to appoint a temporary Customer Liaison Officer within their unique team.

You will provide customer service and administrative support within the office at Lutwyche cemetery. You will liaise with a range of customers throughout the day regarding queries, chapel and reception bookings and facilitating multiple requests.
  • Provide supervision and assistance to funeral directors, families and caterers with various requests to ensure that the facilities meet expectations
  • Receive bookings from funeral directors and maintain currency of registers relating to burials and cremations
  • General administrative duties and recording accurate information within databases
  • Processing sales of products and services within the cemetery
  • Preparation of banking deposits
To be successful in this role you will need to have:
  • Demonstrated experience in a customer service focused environment
  • A strong ability to develop and maintain excellent client relationships
  • Well-developed communication skills (both written and verbal)
  • A professional telephone manner and the ability to liaise with customers with sensitivity, tact and awareness
  • Sound administrative skills and the ability to maintain accurate records
This is a temporary role until January 2023. If this sounds like the opportunity you have been waiting for click APPLY to submit your resume. Interviews will commence immediately.

DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.

Note: You may be required to provide evidence of your COVID-19 vaccination status.