Customer Service Agent

Posted 05 December 2023
Salary$39 - $45 per hour
LocationNew South Wales
Job type Part Time
DisciplineCall Centre OperatorCustomer Service

Job description

  • Position: Part-time and full-time opportunity available
  • Rate: $39 - $45 per hour (negotiable based on experience)
  • Location: CBD (No WFH option available)
  • Security Clearance: MUST HAVE Baseline Security Clearance or ability to obtain
  • Start Date: ASAP
  • Contract: 6 months, with the possibility of extension or transition to a permanent role
About the Role:

This position revolves around active participation in an inbound call centre environment. You'll undergo extensive training and benefit from ongoing support, setting the stage for your success in this position.

To be successful in this role you will have
  • Previous experience in a call centre environment
  • Proficient in both written and verbal communication
  • Demonstrates emotional resilience, empathy, and upholds integrity
  • Open to receiving and acting upon constructive feedback
  • Enthusiastic about helping others and contributing to positive change
  • Works collaboratively within a team, actively seeking continuous improvement
  • Active listener, skilled in multitasking, and proficient in entering information into a CRM system
  • Exhibits strong engagement and relationship management skills
  • Previous experience working with vulnerable individuals is highly beneficial
To Apply:

In order to be considered applicants are required to hold an Australian Citizenship and have a Baseline Security Clearance.

If this sounds like the role for you, please submit an updated copy of your resume in MS Word format by hitting APPLY NOW or call Ankita on 02 9200 3683 for more information.

DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.