Customer Service Consultant

Posted 19 April 2022
Salary$29.59 per hour
LocationMelbourne CBD
Job type Temporary
DisciplineCustomer Service/Call Centre

Job description

Our client is one of the largest hospitality and entertainment companies in the world.  This spectacular organisation creates special experiences worldwide at high profile destinations and venues. 

The role:
Currently the HR team requires the support of exceptional customer service associates to support the team.  This is an exciting short term opportunity to step into a fast paced customer service postion. As a Customer Service Consultant you will be required to make outbound calls following up on outstanding employment contracts, confirming first day details and following up on employees who have failed to arrive offering further support, advise and instruction as required.   You will have multiple contacts and interactions with the wider business, you will be  motivated and positive, and 
able to demonstrate experience working a busy and changing environment and provide an outstanding level of service. 

  • The office is located in Richmomd close to public transport
  • FT hours for a minimum of 4 weeks 
  • Travellers welcome 

To be considered for this position you will demonstrate the following capabilities:
  • A strong proficiency in customer service 
  • Exceptional communication skills both written and oral
  • A willingness to work as part of a team to achieve shared goals 
  • Professional telephone manner and possess a high level of resilience
  • Proven ability to meet KPI’s
  • Previous HR experience highly advantageous 

These short term assignments will commence immediately.  For a private and confidential discussion please contact our Mulgrave office on 85457500 and apply online. 

DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.

Note: You may be required to provide evidence of your COVID-19 vaccination status.