Customer Service Consultant

Posted 30 May 2022
Job type Contract
DisciplineCustomer Service/Call Centre

Job description

The Role

Working with a well-known health insurance provider you’ll be part of a fast-paced, phone-based team, who play a critical part in supporting their customers during an annual review period.
You’ll need to be available for up to 37.5hrs per week and will be rostered on a minimum of 30hrs per week between 8am and 6pm (AEST) Monday to Friday. 
This is a contract role for an initial 12-14 weeks commencing the 4th of July 2022, with strong permanent opportunities (based on performance).

Key responsibilities:
  • Provide a customised service to new and existing members through inbound calls
  • Proactively retain customers through highlighting benefits and features of product offering to suit their needs
  • Adhere to all compliance policies and regulations
  • Develop customer member relationship
Paid Training is provided and is full time for 3 weeks – Monday to Friday 9am to 5pm (AEST) Starting July 4th

Equipment to work from home will be provided and you will need:
  • A quiet home environment with a dedicated and safe home office
  • A reliable internet connection
There is also flexibility to work from a state-based office if you prefer a hybrid working arrangement.

To be successful:
  • Clear and effective communication skills
  • Customer service experience
  • Show initiative and responsibility to achieve a satisfactory resolution
  • Build rapport quickly and show empathy to customer circumstances

Please note -
Our client requests that you are double vaccinated in the event that there is a need to attend an onsite training session or team meeting.

If this sounds like the role for you, please apply ASAP!

DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.

Note: You may be required to provide evidence of your COVID-19 vaccination status.