Customer Service Consultant

Posted 09 May 2022
Salary$60000 - $70000 per annum
Job type Full time
DisciplineCustomer Service/Call Centre

Job description

The opportunity

Our client is a global organisation that specialises in travel visas and simplifies the visa application process for their customers. The Customer Contact Team supports the commitment to customer satisfaction and operational excellence by providing flawless customer service support to customers via phone and email interactions.


The role

The Customer Service Consultant handles all aspects of customer service in the contact team and is responsible for providing accurate information pertaining to visa requirements, processing and delivery to customers via phone and email;

·      Handle a high volume of calls to assist customers with their visa and travel document applications

·      Communicate a clear understanding of travel document requirements and procedures to ensure proper handling on requests and correct information is relayed to clients

·      Assist clients over the telephone, through written communication and in person and provide status updates to ensure customer satisfaction


About you

·      Previous customer service within a contact centre 

·      Excellent communication skills demonstrating verbal and written expression, active listening

·      The ability to work autonomously with excellent time management and organisational skills

·      The ability to develop effective business relationships and work positively within a team environment

Applicants must be Australian citizens or permanent residents and will be subject to background checks.

Apply now for consideration. For further enquiries please call DFP Recruitment on (03) 8632 9900.

DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.

Note: You may be required to provide evidence of your COVID-19 vaccination status.