Customer Service Consultants

Posted 06 June 2022
Salary$55000 per annum
LocationSydney
Job type Full time
DisciplineCall Centre Operator, Customer Service
ReferenceJO-2206-481906

Job description

  • Permanent positions with growth opportunities and an amazing culture
  • Upcoming contract roles also available
  • Full-Time Position, 38 hours per week Monday through Sunday
  • Sydney CBD, Parramatta and Penrith locations
  • $55,000 per annum + super (negotiable depending on experience)
Our client is currently seeking multiple Customer Service Consultants to join their team. On a typical day you will use your exceptional customer service skills to liaise with customers over the phone and via email. You’ll provide technical and account support to their customers.  Ultimately, your goal will be to delight their customers on the first call and send them away with greater knowledge, or to become self-sufficient, and doing so with a smile! 
 
They offer a rotating roster Monday to Sunday, and a supportive training program for new staff.

Responsibilities
  • Answer all incoming calls in a professional and efficient manner  
  • Educate customers on products and services  
  • Resolve all complaints and issues through effective communication skills and escalate to team lead when needed  
  • Build and maintain effective relationships with customers, anticipate their needs and create positive experiences
  • Demonstrate resilience and agility by responding constructively to change, ambiguity and complexity and find alternative solutions
  • Display a willingness to do things differently in response to change
  • Motivated to achieve targets and work in a busy and structured environment
About You
  • Possess previous experience of providing outstanding customer service in Retail, Hospitality or Contact Centre  
  • An infectiously upbeat attitude and a bubbly personality 
  • A passion for customer experience and providing exceptional service  
  • Be confident using different types of technology
  • Have the ability to take ownership and solve customer enquiries
  • Have experience in identifying sales and customer retention opportunities
What’s in it for you?
  • Supportive, friendly and nurturing team 
  • Career growth and development opportunities 
  • Comprehensive and interactive training program designed to welcome new starters at a simpler pace and build their skills as they grow in their role 
APPLY NOW!

Or contact Holly on 02 9200 3675 for more information.

DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.

Note: You may be required to provide evidence of your COVID-19 vaccination status.