Customer Service - Hospital Provider Advocacy

Posted 06 December 2023
Salary$32.73 per hour
Job type Contract
DisciplineCustomer Service/Call Centre

Job description

Our client is a leading private health insurer, with more than 45 years of experience delivering better health to Australians. As part of their commitment to support the health and wellbeing of their customers and all Australians, our client also provides a range of health services across the country.

About the Role:
The Hospital and Provider Advocacy Consultant will be responsible for servicing and delivering exceptional provider service to hospitals, providers and key stakeholders.

You will be accountable for meeting and exceeding set targets and objectives with the following focuses:
·      Consistently achieving all set KPI’s and NPS/Provider satisfaction scores
·      Creating a positive NPS and satisfaction score through outstanding provider service to hospitals and providers
·      Being a positive contributor to the team highlighting opportunities to improve the stakeholders experience
·      Actively participate in delivering to the strategic priorities of the health operations aligned sot strategy
·      Consistently displaying our clients values across the operations team and contributing to a positive work environment
This role is predominantly working from home with office attendance for training and team connection. The hours of work are 9am – 5pm, Monday to Friday.

About You:

You will be a people-person who enjoys a motivated team environment. You will thrive in a busy, and sometimes unpredictable, environment, enabling you to use your excellent customer service skills. Along with this, you’ll have skills and experience in the following:
·      Proven and demonstrated ability in a similar role in a contact centre environment
·      Previous experience in the delivery of service targets in a highly competitive environment
·      Highly developed Provider centric attitude, skills and focus
·      Excellent communication- objection handling skills, negotiating and influencing skills
·      Sound written and verbal communication and interpersonal skills
·      Able to demonstrate specific skills and results in:
             Positive customer service scores
             Delivering service to various stakeholders
             Ability to be flexile and adaptive
             Decision making

If this sounds like exactly what you’ve been looking for, please click the Apply Now button.  

DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.