Customer Service Officer

Posted 01 July 2022
Salary$36.80 per hour
LocationPerth
Job type Casual
DisciplineCustomer Service
ReferenceJO-2207-482351

Job description

Our state government client is seeking a Customer Service Officer for an exciting 6-month contract. Located in Redcliffe, WA. 

The Role
  • Provide timely and accurate advice, information and guidance to transport operators with regards to Western Australian standards, practices, processes and legislative requirements.
  • Liaise with customers and respond to enquiries.
  • Enter audit details.
  • Monitor and issue 28 days letters regarding accreditation.
  • Enter reports.
  • Assist in conducting of random or triggered audits.

Customer Focused Service
  • Provide advice and assistance to the Helpdesk in attending and resolving customer enquiries.
  • Accurately record customer/stakeholder details, issues, feedback and complaints.
  • Provide publications, brochures, forms and other technical information to customers and offer accurate advice relating to content.

Stakeholder Relationships
  • Build and maintain professional and effective working relationships with internal and external stakeholder by providing a responsive and accurate information service.
  • Liaise with transport operators and government agencies.
  • Participate in and promote a culture of high ethical and professional standards.
  • Represent the Department in a professional manner whilst attending external audits.

REQUIRED SKILLS, KNOWLEDGE, OR EXPERIENCE 
  • Application of regulations, standards, policies and procedures.
  • Research, analysis and problem solving.
  • Building and enhancing stakeholder relationships.
  • Work organisation with the ability to meet work schedules and deadlines.
  • Written communication.

ESSENTIAL REQUIREMENTS
  • Full working rights within Australia
  • Current National Police Clearance (within 3 months), or able to obtain

If you meet the above criteria and would like to be put forward, APPLY NOW or call our Perth office on (08) 9287 9800 to find out more information.

DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.

Note: You may be required to provide evidence of your COVID-19 vaccination status.