Customer Service Officer

Posted 19 July 2022
Salary$65000 - $68000 per annum
LocationMelbourne CBD
Job type Full time
DisciplineCall Centre & Customer Service

Job description

·        Outbound customer service opportunities – NO SALES

·        Full time permanent & 6-month contract roles available

·        Develop your career in the Superannuation industry

This well-known superannuation company is looking for self-motivated outbound customer service officers to join their team in a supportive and friendly environment.

In this role, you will be working on multiple campaigns, calling existing members to enhance their customer service experience and ensure customer satisfaction. There are no sales involved.

You will be responsible for:

·        Retaining existing memberships through education and engagement with customers

·        Work on a variety of outbound campaigns including.

o  Welcoming new members

o  Retention of inactive customers

o  Ad hoc legislation changes

·        Promote consolidation opportunities via phone

·        Provide support to the client service and marketing teams

To be successful in this role you will have

·        Excellent customer service focus and communication skills

·        Phone based experience either in an inbound or outbound capacity

·        Good organisational skills, with the ability to work autonomously and self-motivate to meet and exceed KPI’s

·        RG146 compliant or knowledge of superannuation industry is preferred

What’s in it for you?

·        Excellent salary and career development opportunities

·        Work life coaches and programs for development and career growth

·        Fantastic CBD location and flexible work from home arrangements

·        Work Monday – Friday 9am -5pm

·        Outbound customer service, no sales!

If you think you have what it takes for this opportunity, then we want to hear from you!


You must be an Australian Citizen or Permanent Resident to be eligible to be considered for this position.  Apply now for immediate consideration. For further enquiries please call Harley Darmanin on 03 8632 9900.

DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.

Note: You may be required to provide evidence of your COVID-19 vaccination status.