Customer Service Officer

Posted 03 June 2022
Salary$29.59 per hour, Benefits: + Super
Job type Contract
DisciplineCustomer Service/Call Centre

Job description

About the company:

Our client is one of the worlds leading companies in the industry and the largest home appliances manufacturer in Europe. They are driven by customer needs and aspire to continuously improve by manufacturing outstanding brands and innovative products.

The Role:

A fantastic opportunity has presented itself for an experienced and professional Customer Interaction officer to join the team in the South East Suburbs. Working within the customer resolution team you will play an integral role in providing support and resolution for all customer service enquiries regarding product issues and customer care requirements.

Your duties will incorporate:

  • Fielding queries from consumers on technical product issues
  • Responding to email, fax and letter enquiries in relation to product issues
  • Coordinate warranty repair requests utilizing in-house computer systems
  • Coordinate Engineers and Technical Service Providers to attend to repairs in all areas of Australia
  • Maintenance of database
  • First call resolution with customers to resolve enquiries
  • Escalate customer complaints to the customer resolutions team where required
Skills and Experience:
  • Previous experience in a call centre
  • Exceptional communication and negotiation skills
  • Positive attitude with a high level of resilience
  • Ability to work in a fast pace environment
  • Strong Technical aptitude with efficient and accurate administrative skills

This is a full time (37.5hrs) temp to perm opportunity. Suitable candidates will be able to work 5 days per week, Monday – Friday between the hours of 9am – 5pm

You will be joining an organisation that offers exceptional hands on training and who are going through some exciting changes. In addition you will be rewarded with an attractive hourly rate and a supportive and dynamic team culture.

For a confidential discussion or any question regarding this role, please contact our Mulgrave team on 8545 7500, alternatively apply online today. 

DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.

Note: You may be required to provide evidence of your COVID-19 vaccination status.