Job description
The Opportunity
Our client is a Australian Government agency seeking professional Customer Service focused staff to assist non-English speaking customers in their busy Contact Centre.
The Contact Centre plays a vital role in delivering language services to Australia’s culturally and linguistically diverse (CALD) community and supporting the Australian Government’s Access and Equity policy. As a Contact Centre Operator, you will play a key role in connecting people who do not speak English and agencies that need to communicate with their non-English speaking clients.
Initial assignment until June 30, 2024 with a view to a further 12 month extension
About You
You will be supported in a team environment with ongoing training and coaching for you to fulfil your role to the full potential. This position offers an attractive hourly rate and is based in Melbourne CBD, close to public transport.
Please note applicants must be an Australian Citizen and will be required to undergo a National Police Check and Baseline Security Clearance.
For consideration, please Apply Now or for further information please call DFP Recruitment on 03 8632 9900.
Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/about-us/policies. Do not submit any sensitive personal information in your resume.
Our client is a Australian Government agency seeking professional Customer Service focused staff to assist non-English speaking customers in their busy Contact Centre.
The Contact Centre plays a vital role in delivering language services to Australia’s culturally and linguistically diverse (CALD) community and supporting the Australian Government’s Access and Equity policy. As a Contact Centre Operator, you will play a key role in connecting people who do not speak English and agencies that need to communicate with their non-English speaking clients.
Initial assignment until June 30, 2024 with a view to a further 12 month extension
About You
- Friendly, patient and willing to help our non-English speaking clients
- A strong work ethic and a positive attitude
- Passionate about diversity and multiculturalism
- Experience in providing a high level of customer service, preferably in a Contact Centre environment
- Great attention to detail & excellent written and verbal communication skills
- Thrive in KPI-driven environment and work to a highly structured schedule
- Assist our non-English speaking clients by connecting them to an interpreter in their language, and then to a third-party service
- Manage inbound calls, register and allocate interpreters within targeted time frames
- Create invoices and accurately record data
- Meet Key Performance Indicators including average handling time, adherence and quality assurance targets
- Deliver a high-quality customer service to a culturally diverse community
You will be supported in a team environment with ongoing training and coaching for you to fulfil your role to the full potential. This position offers an attractive hourly rate and is based in Melbourne CBD, close to public transport.
Please note applicants must be an Australian Citizen and will be required to undergo a National Police Check and Baseline Security Clearance.
For consideration, please Apply Now or for further information please call DFP Recruitment on 03 8632 9900.
Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/about-us/policies. Do not submit any sensitive personal information in your resume.
