Job description
Join a leading Australian Government agency dedicated to supporting culturally and linguistically diverse (CALD) communities across Australia. We are seeking passionate Customer Service Operators to provide essential support in a fast-paced, collaborative Contact Centre environment, helping members of the community access essential services.
About the Role
As a Customer Service Operator, you will
In addition to being an Australian citizen and able to obtain Baseline Security Clearance, you will bring:
We are recruiting for multiple intakes with start dates available between now and June 2026.
If you’re ready to make a meaningful difference for the community and grow your career in a dynamic government environment, apply now or contact Yjala Powell at ypowell@dfp.com.au for more information.
Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/about-us-1/policies. Do not submit any sensitive personal information in your resume.
About the Role
As a Customer Service Operator, you will
- Manage inbound calls and connect non-English-speaking community members with interpreters and essential services
- Register and allocate interpreters within targeted timeframes
- Accurately record call details and prepare invoices
- Meet KPIs including average handling time, adherence, allocation, and quality targets
- Deliver professional, empathetic service to the community
In addition to being an Australian citizen and able to obtain Baseline Security Clearance, you will bring:
- Proven experience in a Contact Centre or customer service environment
- Professionalism and patience, with a genuine commitment to assisting the community in a fast-paced setting
- Excellent communication skills and strong attention to detail
- Ability to thrive in a structured, KPI-driven environment while delivering high quality service
- Casual temporary opportunity with potential for ongoing APS contracts
- Full-time hours on a rotating variable roster (7:00 am – 7:00 pm)
- 100% office-based in Docklands
- 2 weeks training, coaching, and ongoing support provided
- Attractive hourly pay and consistent hours
- Gain valuable experience serving the community within the Australian Public Service
- Inclusive, supportive team culture with structured training and professional development
- Clear pathways that may lead to possible long-term opportunities
We are recruiting for multiple intakes with start dates available between now and June 2026.
If you’re ready to make a meaningful difference for the community and grow your career in a dynamic government environment, apply now or contact Yjala Powell at ypowell@dfp.com.au for more information.
Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/about-us-1/policies. Do not submit any sensitive personal information in your resume.
