Customer Support Officer

Posted 19 July 2022
Salary$65000 per annum
Job type Full time
DisciplineCustomer Service

Job description

About the company
Our client is a big player in the automotive aftermarket industry and is excited to be adding to its existing logistics team in Tullamarine.

About the role
The Customer Support Officer is responsible for handling all enquiries from internal and external customers.  Duties include
  • Providing high levels of service in all dealings with team members and customers
  • Handling enquiries within the required Service Level Agreement (SLA) parameters
  • Responding professionally and efficiently to customer enquiries, with a focus on enhancing the customer experience
  • Maintaining integrity and keeping the best interests of both the customer and the company at the forefront
  • Actioning of enquiries and requests through coordination and collaboration with identified contacts
  • Establishing and maintaining clear and focused channels of communication
  • Analysing enquiries to identify common issue types then communicating these back to key stakeholders
About you
You will be customer focused, collaborative and detail driven with a problem-solving attitude.  You’ll seek out learning opportunities and enjoy making a positive contribution to the team.  Along with this, you’ll have the following experience and competencies
  • Previous experience in a customer support role, preferably in a product sales related environment
  • Be proactive and prepared to close out actions promptly and professionally
  • A calm, friendly and approachable demeanour, with outstanding interpersonal skills.
  • Experience working within the automotive industry or FMCG will be highly regarded.
  • Excellent written and verbal communication skills.
  • Demonstrated knowledge of Microsoft Office (Excel, Word, etc).
If this sounds like the role for you, please click the APPLY NOW button or alternatively give Miriam a call on 03 8632 9924 for a confidential conversation.

DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.

Note: You may be required to provide evidence of your COVID-19 vaccination status.