Digital Service Representative - Castle Hill

DFP Recruitment is currently seeking an experienced and tech-savvy Digital Service Representative for a NSW State Government client located in Castle Hill NSW. This role is fully on-site and requires availability Monday to Friday (8:30am–5:00pm), 7 hours per day / 35 hours per week, excluding public holidays. We are seeking candidates with strong customer service backgrounds, whether in contact centres, administration, or retail - who thrive in structured, fast-paced environments and are eager to help customers engage with digital platforms.

Role responsibilities will include but not be limited to:

• Serve as the first point of contact for customers, delivering positive and professional service across phone, email, and in-person interactions
• Assist customers in navigating digital platforms and services, promoting ease of access and adoption of online tools
• Troubleshoot customer issues and escalate unresolved matters appropriately
• Handle customer complaints and resolve inquiries in a timely and courteous manner
• Maintain privacy and compliance by adhering to legislation and organisational policies
• Provide accurate administrative support, record customer interactions, and update systems accordingly
• Participate in continuous improvement initiatives and contribute ideas to enhance service delivery and efficiency

To be successful in this role, you will have:

• 2–3 years of customer service experience in a structured office, admin, call centre, or retail environment
• Excellent written and verbal communication skills
• Previous office environment experience including strong email etiquette and intermediate Microsoft Office skills (particularly Outlook and Teams)
• A customer-focused mindset with the ability to remain calm and professional under pressure
• Demonstrated ability to learn new systems quickly and troubleshoot basic technical issues
• Previous government experience is highly regarded but not essential
• Ability to pass a police check (mandatory)

Additional Information:

• Location: Castle Hill
• Contract: ASAP start through until 2nd January 2026
• Hours: Up to 35 hours per week / 7 hours per day (on-site role, no hybrid work arrangement offered)
• Pay Rate: $35.80 per hour + super
• Award Level: Clerks Award Grade 2 Year 2 (Non-shift worker)
• Training: Provided in-person onsite from day 1, including excellent onboarding and support
• To note, the application deadline for this position is COB 2nd September 2025.

If you're ready to take the next step in your customer service career and want to work in a role that blends admin, tech support, and frontline service – we want to hear from you!

Apply now or for more information please contact Olivia Starr on 02 6162 7336 or email Ostarr@dfp.com.au.



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DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
 
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