Guest Services Consultants - Bahasa

Posted 09 February 2024
Salary$50000 - $55000 per annum
Job type Full time
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Job description

We are seeking enthusiastic and customer-focused individuals to join our head office customer service team. As a first point of contact for potential guests, you will play a key role in providing an unforgettable experience for our guests. You will be responsible for providing service information, promoting our exciting loyalty program, and making reservations.

You will also have the unique opportunity to make sales and create long-lasting relationships with guests, creating a memorable experience that they will never forget.

Join our global hotel with over 1000 hotels and wellness resorts across 68 countries and receive full-time training to help you succeed in your role. Apply now and become part of the team!

Your role will involve:
  • Respond to guest and travel agent enquiries to provide information about hotel services, amenities, and unique services to enhance their experience!
  • Process reservations by phone, email and online booking systems.
  • Verify guest information and payment details to ensure accuracy.
  • Provide guests with confirmation of their reservations and any additional information they may need.
Your skills & experience:
  • Previous experience in hotel, customer service or contact centre environment advantageous but not essential.
  • Strong communication skills, with the ability to negotiate and build relationships and make sales! 
  • Professional customer centric approach, an eye for detail and motivation to exceed expectations!
  • Strong administrative skills with a high level of accuracy in note keeping and process compliance.
  • Ideally seeking bilingual agents - Bahasa advantageous
For you:
  • 3-4 weeks training with ongoing learning and development opportunities!
  • Convenient location in Docklands! 
  • Full Time Permanent Role
  • Monday to Saturday rotational roster between 8AM to 9PM
  • Only work 2 Saturdays per month
  • Discounted accommodation rates for your yourself, family & friends!
  • Food, beverage, and gym membership discounts!
  • Opportunity to be part of a fun, engaging & caring work environment!
The ideal candidates will be available to commence in March 2024, with a friendly, helpful and professional demeanour representing the core business values of respect, integrity, humility, empathy, creativity, and fun. 

If this role sounds like you and you have a passion for customer service Apply Now. Interviews to commence immediately.

DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.