Insurance and Scheduling Administrator

Posted 01 April 2024
Salary$60000 per annum
Job type Full time
DisciplineBuilding ServicesInsurance & Superannuation

Job description

·      $60,000 + super 
·      Full-time, Permanent 
·      Drouin 
·      Growing business with training and development opportunities 

About the Opportunity: 
Are you a positive individual with a "Can Do" attitude? Do you aspire to advance your career to the next level? Join our client, a dynamic company offering full comprehensive training, professional and personal growth opportunities, and a supportive team environment. This is an exciting opportunity to contribute to a growing business with a great culture.

The Position:
As a Claims Assistant, you will receive full onsite professional training to undertake various administrative tasks and provide support to building supervisors, customers, and clients.

This role is based in Drouin and involves the following responsibilities:

- Monitor and update client portals for customer service tasks
- Handle inbound telephone calls via a 1300 line and voice/email service
- Complete initial customer contact and triage of claims
- Lodge new requests and allocate work orders to appropriate trades
- Maintain existing claims and coordinate project timelines
- Arrange site assessment bookings and confirm dates/times with customers
- Provide progress updates to customers and monitor portals
- Conduct weekly reviews of jobs with building supervisors

About You:
The ideal candidate for this role will possess the following qualities:

- Excellent communicator with strong interpersonal skills
- Ability to multitask and proficient in Microsoft Office (Word, Outlook, Excel)
- Exceptional time management and attention to detail
- Willingness to learn and develop both professionally and personally
- Empathetic and resilient, able to work with sensitive situations and vulnerable people
- Prior experience in insurance is advantageous but not mandatory

If you are looking for an opportunity to join a supportive team, receive comprehensive training, and grow both personally and professionally, then we encourage you to apply for this position. Take the next step in your career with us!

APPLY NOW or for any enquiries, please contact DFP Recruitment Gippsland on 03 5176 3140 Your confidentiality is assured.

Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
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