Job description
DFP Recruitment is seeking an Operations Support Officer to assist with notices and permits for restricted access vehicles, traffic escort scheduling and route assessments. This role combines administration, customer service and data entry into a unique and diverse employment opportunity within State Government.
• $39.80 per hour plus Super, rate increase every year
• Fantastic career and developmental opportunities
• 6-month contract
• Redcliffe location
About the Role
The Operations Support Officer may be required to undertake any of the following duties, however, is not expected to carry out all the duties concurrently.
Notices and Permits for RAV
• Assess requests and issue appropriate Notices and Permits for Restricted Access Vehicles (RAV).
• Provide timely and accurate advice to customers on RAV related matters.
• Liaise with Technical Officer for more complex vehicle enquiries and assessments relating to Notices and Permits and provide advice to customers as appropriate.
• Provide responsive advice to enable timely and efficient processing, issue and re-issue of Notices and Permits.
• Participate and provide support for the planning and technical functions associated with RAV access.
Traffic Escort Scheduling
• Prepare the schedule of rosters and record traffic escort bookings to ensure transport industry requirements are met.
• Prepare the schedule for the Traffic Escort Wardens for ‘Fly in Fly out’ staff movements, including flights and accommodation bookings.
• Process cancellations, arrange refunds and post-move invoices in consultation with the Finance Officer.
Route Assessments
• Perform general technical assessment of RAV and provide technical advice and review on RAV access to:
• The state’s road network.
• Major road network projects.
• Road network extensions and expansions.
• Perform route assessments for safety, access or infrastructure and development initiatives.
• Perform assessments and prepare recommendations of Concessional Load Scheme(s) applications.
Customer Focused Service
• Provide advice and assistance to the Helpdesk in attending and resolving customer enquiries.
• Accurately record customer/stakeholder details, issues, feedback and complaints.
Stakeholder Relationships
• Build and maintain professional and effective working relationships with internal and external stakeholder by providing a responsive and accurate information service.
REQUIRED SKILLS/EXPERIENCE
ESSENTIAL:
• Ability to use initiative in problem solving and decision making.
• Ability to communicate effectively in verbal and written form.
• Ability to develop technical knowledge and understand legislation.
• Ability to operate a personal computer / laptop and knowledge of Microsoft Office.
• Provision of customer focused service.
• MUST HAVE CURRENT DRIVER'S LICENCE
DESIRABLE:
• Knowledge of Policies and Practices on Occupational Safety and Health, EEO, diversity and equity.
• Knowledge of the State Road Network.
EMPLOYMENT DETAILS
Employment: Casual contract
Hours: Full-time – 40 hours per week
Type: Shift work
Details: 8-hour shifts, between the hours of 7:00am – 6:00pm Monday to Friday and 7:00am – 3:30pm on weekends and public holidays
RATES
Normal: $39.80 per hour plus Super
Overtime, Sunday and Public Holiday shift rates paid if rostered on those days.
Above rates are for employees with less than 1 year experience, rates increase after every year, as outlined below.
1-2 years’ experience: $39.80
2-5 years’ experience: $41.80
5 years+ experience: $45.00
HOW TO APPLY
If you meet the above requirements and would like to be considered for this role, please Click “Apply Now” and provide your cv (Word format)
If you would like to find out more information, please contact Heidi-Jane Dye on 9287 9807 or email hdye@dfp.com.au
Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/about-us/policies. Do not submit any sensitive personal information in your resume.
• $39.80 per hour plus Super, rate increase every year
• Fantastic career and developmental opportunities
• 6-month contract
• Redcliffe location
About the Role
The Operations Support Officer may be required to undertake any of the following duties, however, is not expected to carry out all the duties concurrently.
Notices and Permits for RAV
• Assess requests and issue appropriate Notices and Permits for Restricted Access Vehicles (RAV).
• Provide timely and accurate advice to customers on RAV related matters.
• Liaise with Technical Officer for more complex vehicle enquiries and assessments relating to Notices and Permits and provide advice to customers as appropriate.
• Provide responsive advice to enable timely and efficient processing, issue and re-issue of Notices and Permits.
• Participate and provide support for the planning and technical functions associated with RAV access.
Traffic Escort Scheduling
• Prepare the schedule of rosters and record traffic escort bookings to ensure transport industry requirements are met.
• Prepare the schedule for the Traffic Escort Wardens for ‘Fly in Fly out’ staff movements, including flights and accommodation bookings.
• Process cancellations, arrange refunds and post-move invoices in consultation with the Finance Officer.
Route Assessments
• Perform general technical assessment of RAV and provide technical advice and review on RAV access to:
• The state’s road network.
• Major road network projects.
• Road network extensions and expansions.
• Perform route assessments for safety, access or infrastructure and development initiatives.
• Perform assessments and prepare recommendations of Concessional Load Scheme(s) applications.
Customer Focused Service
• Provide advice and assistance to the Helpdesk in attending and resolving customer enquiries.
• Accurately record customer/stakeholder details, issues, feedback and complaints.
Stakeholder Relationships
• Build and maintain professional and effective working relationships with internal and external stakeholder by providing a responsive and accurate information service.
REQUIRED SKILLS/EXPERIENCE
ESSENTIAL:
• Ability to use initiative in problem solving and decision making.
• Ability to communicate effectively in verbal and written form.
• Ability to develop technical knowledge and understand legislation.
• Ability to operate a personal computer / laptop and knowledge of Microsoft Office.
• Provision of customer focused service.
• MUST HAVE CURRENT DRIVER'S LICENCE
DESIRABLE:
• Knowledge of Policies and Practices on Occupational Safety and Health, EEO, diversity and equity.
• Knowledge of the State Road Network.
EMPLOYMENT DETAILS
Employment: Casual contract
Hours: Full-time – 40 hours per week
Type: Shift work
Details: 8-hour shifts, between the hours of 7:00am – 6:00pm Monday to Friday and 7:00am – 3:30pm on weekends and public holidays
RATES
Normal: $39.80 per hour plus Super
Overtime, Sunday and Public Holiday shift rates paid if rostered on those days.
Above rates are for employees with less than 1 year experience, rates increase after every year, as outlined below.
1-2 years’ experience: $39.80
2-5 years’ experience: $41.80
5 years+ experience: $45.00
HOW TO APPLY
If you meet the above requirements and would like to be considered for this role, please Click “Apply Now” and provide your cv (Word format)
If you would like to find out more information, please contact Heidi-Jane Dye on 9287 9807 or email hdye@dfp.com.au
Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/about-us/policies. Do not submit any sensitive personal information in your resume.
