Job description
Join the ACT Government's Procurement team as a Service Desk Officer, where you’ll play a key role in supporting procurement processes, ensuring smooth communication with suppliers, and providing responsive, high-quality service to internal and external stakeholders.
If you're proactive, customer-focused, and ready to hit the ground running, this is a great short-term opportunity to make an impact in a collaborative, fast-paced environment.
🧩 Key Responsibilities
✅ What You'll Need
Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/about-us/policies. Do not submit any sensitive personal information in your resume.
If you're proactive, customer-focused, and ready to hit the ground running, this is a great short-term opportunity to make an impact in a collaborative, fast-paced environment.
🧩 Key Responsibilities
- Coordinate the release, support, and closure of tenders in partnership with procurement officers.
- Ensure correct notification of contracts and invoices.
- Liaise with stakeholders and support meetings, presentations, training sessions, and satisfaction surveys.
- Respond to enquiries via email, phone, and service tickets, offering Tier 1 procurement advice.
- Promote positive workplace culture through collaboration and top-notch service.
- Provide training to staff on core Service Desk functions.
- Draft and maintain standard operating procedures for Service Desk tasks.
- Handle confidential and sensitive information with care and in line with relevant policies.
- Perform additional tasks as required to support team goals
✅ What You'll Need
- Excellent interpersonal and communication skills
- Strong organisational abilities and attention to detail
- Experience in customer service or service desk roles, ideally within government or procurement
- A collaborative, team-first approach with a problem-solving mindset
- Ability to manage sensitive information in line with policy
- A cleared Police Check (or willingness to obtain)
Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/about-us/policies. Do not submit any sensitive personal information in your resume.
