Job description
About the Role
We are currently partnering with a large public-sector organisation to recruit for an experienced Records / Information Services Officer for an initial six-month contract. This role sits within a high-volume Information Services environment and will suit candidates with strong management records, customer service, and TRIM experience.
Key Responsibilities
To submit your application with an updated copy of your resume in MS Word format, click 'Apply Now’.
Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/about-us-1/policies. Do not submit any sensitive personal information in your resume.
We are currently partnering with a large public-sector organisation to recruit for an experienced Records / Information Services Officer for an initial six-month contract. This role sits within a high-volume Information Services environment and will suit candidates with strong management records, customer service, and TRIM experience.
Key Responsibilities
- Manage Road Planning and Referral Services, including planning and development applications and subdivisions
- Monitor and action a shared planning inbox
- Provide front-of-house records and customer service support, including reception enquiries
- Process incoming and outgoing mail, document scanning, quality control, and floor clearances
- Classify, index, and maintain correspondence and files
- Create and maintain files (virtual and hard copy), including bulk file and volume creation
- Conduct file censuses and barcode audits
- Process search requests and invoice documentation
- Coordinate courier and mail services (blue bags) on scheduled days
- Provide basic training and knowledge transfer to contractors across teams
- Provide limited TRIM email, indexing, and workflow support
- Support additional records-related projects as required
- Undertake other Records Officer duties as they arise
- Participate in future training to perform full TRIM support duties, including bulk data updates
- Demonstrated experience in records management or information services
- Strong organisational skills with high attention to detail
- Experience using TRIM or similar electronic document and records management systems
- Knowledge of records retention schedules and relevant legislation
- Strong communication skills and a customer-focused approach
- Ability to manage competing priorities in a high-volume environment
To submit your application with an updated copy of your resume in MS Word format, click 'Apply Now’.
Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/about-us-1/policies. Do not submit any sensitive personal information in your resume.
