Job description
Our client is a sought after corporate employer with a national presence who is currently seeking organised and driven professionals to be a part of their fast paced service delivery team.
Your role as a Scheduler is to ensure that various units of work are deployed in a timely, efficient and transparent manner. Scheduling of these units of work would also involve taking calls on the Web chat Queue and booking in technicians.
Please “APPLY” to submit your resume – role will be commencing mid May 2024.
Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/about-us/policies. Do not submit any sensitive personal information in your resume.
Your role as a Scheduler is to ensure that various units of work are deployed in a timely, efficient and transparent manner. Scheduling of these units of work would also involve taking calls on the Web chat Queue and booking in technicians.
- Liaise with Customer Service Agents via the chat queue systems to ensure Technical field staff are dispatched in a timely manner;
- All correspondence via the chat Queue, however if complex will change to email communication;
- Monitoring the dispatch of tasks to the field;
- Action and follow up tasks that fail to automatically schedule - taking corrective actions for tasks in danger of being missed.
- Respond to requests from customer service team on a national basis
- If any issues arise this will go directly to the company planners.
- High level of autonomy / self starter and the ability to successfully manage end to end customer resolutions;
- Use of workforce systems advantageous
- Experience using a web chat function
- Proven ability to determine priorities, co-ordinate resources and make sound business judgements to best achieve the customers' requirements;
- A high level of motivation and a commitment to strong customer service
- Strong written communication Skills
- It proficient
Please “APPLY” to submit your resume – role will be commencing mid May 2024.
Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/about-us/policies. Do not submit any sensitive personal information in your resume.