Service Administrator

Posted 19 June 2022
Salary$30.14 per hour
Job type Temporary
DisciplineCustomer Service/Call Centre

Job description

Our client is looking for technically minded, passionate customer service consultants to work in their Service Team providing first level technical support to customers. Your proven customer service skills and strong problem solving and analytical abilities will see you thrive in this vibrant contact centre environment.

Your responsibilities will incorporate:
  • Co-ordinating warranty repair services
  • Building and maintaining working relationships with Service Agents across the country
  • Following up on Service Agent reports and findings
  • Outbound communication to clients and service agents to provide updates
  • Navigating CRM, systems and office programs and phone software
  • Liaising with internal departments to resolve warranty claims
  • General administrative and data entry tasks
To be considered for this position you will demonstrate the following capabilities:
  • Previous experience in a technical environment
  • Exceptional communication & negotiation skills
  • Experience working in a high volume call centre is highly advantageous
  • Positive , bright attitude with a high level of resilience
  • Previous field service experience is highly advantageous
Whats in it for me:
  • Excellent training and ongoing support
  • Great opportunity to expand your knowledge and skillsets in a growing career field
  • A great hourly rate, penalty rates for weekend work and overtime opportunities
  • Free on-site parking
  • Excellent staff and family discounts on company products
  • Modern office Scoresby location with access to plenty of local amenities
  • Supportive management in a friendly team environment
  • Excellent work culture with regular team activities

This is a full time ongoing contract position. Successful applicants will be flexible to work a rotational roster between 8am to 6pm Monday to Friday. You will be rewarded with and attractive hourly rate, dynamic team culture and exceptional on the job training & support.

For a private and confidential discussion please contact our Mulgrave office on 8545 7500 or apply online. 

DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.

Note: You may be required to provide evidence of your COVID-19 vaccination status.