Job description
Shared Services Administrator – Goulburn
Primary Purpose of the Role:
You will be responsible for responding to multi-channel customer enquiries at first contact, as well as to process transactions using defined processes, computer systems, telephony & technology solutions to support the effective delivery of services to a range of internal & external customers.
Key Accountabilities:
About You:
If this sounds like the role for you, please submit an updated copy of your resume in MS Word format by hitting APPLY NOW, or reach out to Leonnie Smith on lsmith@dfp.com.au or 02 9200 3684
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
- Goulburn + WFH (Working 5 days for 1 month for training then hybrid, minimum 2 days a week after that week)
- $42.26 per hour + Super
- Monday – Friday, 7 hrs a day, 35 hrs per week
- ASAP - 15/07/2024
- Accounts Receivable or transactional admin background preferred
Primary Purpose of the Role:
You will be responsible for responding to multi-channel customer enquiries at first contact, as well as to process transactions using defined processes, computer systems, telephony & technology solutions to support the effective delivery of services to a range of internal & external customers.
Key Accountabilities:
- High volume of invoice processing and transactional admin-based work
- Communicating with customers in a courteous & empathetic manger, demonstrating a willingness to assist
- Processing a range of transactions across the service line accurately & efficiently
- Resolve first-contact enquiries from internal customers & external vendor, public & industry enquiries
- Working cooperatively within a team, helping to achieve objectives through information sharing, continuous improvement & capability development.
About You:
- Accounts Receivable or transactional admin background preferred
- Admin background transactional admin-based work.
- Experience with invoice processing.
- Based in close proximity to Goulburn
- Demonstrated experience in a customer-centric service organisation including but not limited to contact centres, service centres, shared services, corporate or managed service environments.
- Experience using computer-based systems & ability to learn new systems.
If this sounds like the role for you, please submit an updated copy of your resume in MS Word format by hitting APPLY NOW, or reach out to Leonnie Smith on lsmith@dfp.com.au or 02 9200 3684
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
