Job description
We are seeking a number of staff for administrative positions within the Insurance sector based in the CBD for an immediate start (Monday 26th May 2025).
Responsibilities will include:
Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/about-us/policies. Do not submit any sensitive personal information in your resume.
Responsibilities will include:
- Review historical travel insurance claims to identify errors, inconsistencies, or missed entitlements.
- Reassess declined or partially paid claims in line with updated guidelines or remediation criteria.
- Interpret and analyse detailed case notes, supporting documents, and claim outcomes.
- Accurately calculate any owed amounts, including handling currency conversions.
- Record remediation decisions with clear and detailed notes for audit and compliance purposes.
- Navigate internal claims processing systems and tools to locate and update records.
- Follow standard remediation processes and contribute to process improvements where applicable.
- Collaborate with internal teams (e.g., legal, compliance, medical assistance) to resolve complex cases.
- Work to strict timelines and targets while maintaining high accuracy and confidentiality.
- Operate within a structured, high-volume environment requiring repetition and consistency.
- Processing orders / claims
- Experience working within a legislative framework
- Strong attention to detail and problem solving
- Ability to pick up new systems and processes quickly
- Initially the duration will be five weeks with a strong possibility of extension
- $35.86 p/h + super + penalties outside of Monday to Friday, 7am and 7pm
- Weekends required
- Once training completed (1 week), will be required to work from home
Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/about-us/policies. Do not submit any sensitive personal information in your resume.
