Job description
Our client is seeking a proactive and detail-oriented Service Planning Consultant to support their Scheduling Team in the effective deployment of work across Metropolitan Australia. This role is pivotal in ensuring their technicians are allocated efficiently and customer satisfaction is consistently achieved. This is a six-month assignment starting end of July to the 1st week in August. This is an onsite role.
Key Responsibilities:
- Maintain constant communication with technicians regarding job allocations.
- Follow up on incomplete or problematic jobs to ensure resolution and customer satisfaction.
- Collaborate closely with Team Leaders, Management, and other departments.
- Handle inbound and outbound calls promptly and professionally.
- Action re-bookings and cancellations efficiently.
- Work with the inbound call centre to maximise job opportunities.
- Manage job reservations and rebooking's.
- Monitor and respond to all communication channels, including emails.
- Strong ability to manage competing demands within tight timeframes.
- Excellent verbal and written communication skills.
- Proven problem-solving and conflict resolution abilities.
- Self-motivated with the ability to work under pressure.
- Exceptional organisational skills and attention to detail.
- Demonstrated ability to contribute effectively within a team.
- Intermediate computer literacy and ability to learn new systems quickly.
- Customer-focused mindset with a commitment to service excellence.
- Be part of a dynamic and supportive team.
- Make a meaningful impact on workforce efficiency and customer satisfaction.
- Enjoy opportunities for professional growth and development.
Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
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