AO3 Service Officer

Posted 28 March 2024
Salary$44.49 per hour, Benefits: Plus Super
Job type Temporary
DisciplineGovernment State

Job description

Our State Government client is currently seeking experienced Service Officers to join their busy team to start on 29th April 2024 through to 30th June 2024 with a possible extension.
The role:
As a Service Officer in their busy call centre, you will handle both inbound and outbound calls with individuals and corporations to recover funds or negotiate payment arrangements for outstanding funds. You’ll provide an excellent customer experience whilst also showing empathy and resilience.
About you:
  • Demonstrated customer service experience in a challenging and high demand environment.
  • The ability to interact with a diverse range of customers and build relationships.
  • The ability to interpret and apply legislation and follow set procedures.
  • Excellent communication and negotiation skills
  • Be self-motivated to achieve personal performance goals and also be driven to contribute to team goals.
What is in it for you?
  • Commencing 29th April 2024
  • Excellent work environment, coupled with a supportive team.
  • Training provided, ongoing coaching and development.
  • Attractive Hourly rate + Super
  • Full time hours (37.5 hours/ week) on a rotating roster between 8am and 6pm Monday to Friday
  • Southport location
  • Successful candidates will be required to undergo a national criminal history check.

To submit your application please click APPLY and include your resume and cover letter addressing the following:
How are your skills and experience aligned to the role?
What has motivated you to apply?

DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.