Job description
APS 3 Service Officers (Multiple locations)
The Department of Australian Financial Security Authority AFSA Service Centre (ASC) are looking for client-centric customer service professionals to work in the centralised hub to action the incoming emails and phone calls from internal and external stakeholders and clients yielding requests around bankruptcy administration and debt agreements.
To be successful in this role, you will have desirable experience operating with sensitivity to aid individuals navigating extenuating circumstances. Integrity and attention to detail are paramount to perform in this role, while adaptability and resilience are also necessary. Successful applicants will also strive to achieve both individual key performance indicators and collective team objectives.
Duties
Applications for this vacancy must be submitted online through the AFSA Careers Portal or via link Service Officer (APS3) - Vacancy Details – Aurion, and close at 11:59 PM AEST on Sunday 30 June 2024. Shortlisted candidates may be invited to complete testing prior to being invited to an interview. The assessment used is called Emotify and is an ability-based measure of emotional intelligence that assesses your ability to accurately perceive and understand emotions. It features two engaging, interactive assessments which together take about 20 minutes to complete.
You will need to register to the AFSA careers portal if you are accessing it for the first time and will receive a confirmation email with a link to do so. Please check your junk folder if you don't see this email in your Inbox. The registration process only needs to be completed once. After you have confirmed your registration, you’ll need to:
Mandatory requirements
Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/about-us/policies. Do not submit any sensitive personal information in your resume.
- $68,293 - $73,706 + 15.4% Super
- Adelaide, Brisbane, Perth
- Ongoing/Non-going, Full Time
- Closing 30th June 2024
The Department of Australian Financial Security Authority AFSA Service Centre (ASC) are looking for client-centric customer service professionals to work in the centralised hub to action the incoming emails and phone calls from internal and external stakeholders and clients yielding requests around bankruptcy administration and debt agreements.
To be successful in this role, you will have desirable experience operating with sensitivity to aid individuals navigating extenuating circumstances. Integrity and attention to detail are paramount to perform in this role, while adaptability and resilience are also necessary. Successful applicants will also strive to achieve both individual key performance indicators and collective team objectives.
Duties
- Respond promptly to client enquiries through our service delivery channels and ensure the provision of accurate and timely information.
- You will assess client applications and process documents in alignment with relevant policies and guidelines and will work with professionalism to meet client needs, aiming for first-contact resolution while maintaining the highest levels of customer satisfaction.
Applications for this vacancy must be submitted online through the AFSA Careers Portal or via link Service Officer (APS3) - Vacancy Details – Aurion, and close at 11:59 PM AEST on Sunday 30 June 2024. Shortlisted candidates may be invited to complete testing prior to being invited to an interview. The assessment used is called Emotify and is an ability-based measure of emotional intelligence that assesses your ability to accurately perceive and understand emotions. It features two engaging, interactive assessments which together take about 20 minutes to complete.
You will need to register to the AFSA careers portal if you are accessing it for the first time and will receive a confirmation email with a link to do so. Please check your junk folder if you don't see this email in your Inbox. The registration process only needs to be completed once. After you have confirmed your registration, you’ll need to:
- Click the 'Apply' button which will open the AFSA careers portal,
- Provide evidence in the education/qualifications section of your application, if applicable,
- Complete a short mandatory questionnaire,
- Attach your resume and a one-page pitch telling us how your education, skills, knowledge, and experience make you suitable for the position.
- Provide contact details of at least two referees, one of which must be your current or most recent manager, and
- Ensure that all mandatory fields (marked with a red banner) are completed.
- RecruitAbility applies to this role.
Mandatory requirements
- Be an Australian citizen.
- Successfully undergo a police record check
- Be able to obtain and maintain a security clearance at the required level.
- Satisfy a probationary period (where applicable)
Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/about-us/policies. Do not submit any sensitive personal information in your resume.