Job description
DFP Recruitment is a preferred supplier of choice to Federal Government departments and agencies. I am partnered with a large Federal Government Agency to recruit APS3 Participant Support Officers within a high‑volume service delivery environment.
This role supports frontline service delivery through high‑quality customer service, administrative support and operational assistance within a large Federal Government agency. We are seeking motivated, reliable individuals who enjoy working with people, managing enquiries, and contributing to effective service outcomes.
Responsibilities include but are not limited to:
As this role is with a Federal Government Agency, Australian Citizenship is required at the time of application.
Successful applicants will be required to obtain relevant employment checks, including a Working with Children Check and NDIS Worker Screening Check.
To submit your application, click ‘Apply Now’ or for more information, please contact Sophie Haines- shaines@dfp.com.au
Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/about-us-1/policies. Do not submit any sensitive personal information in your resume.
This role supports frontline service delivery through high‑quality customer service, administrative support and operational assistance within a large Federal Government agency. We are seeking motivated, reliable individuals who enjoy working with people, managing enquiries, and contributing to effective service outcomes.
Responsibilities include but are not limited to:
- Manage and resolve client matters by actioning administrative and operational tasks in line with established legislation, policies and procedures.
- Provide frontline customer service support, including counter and reception duties, self‑service kiosks and online assistance.
- Respond to enquiries via phone, email and face‑to‑face interactions, providing accurate information or referrals to appropriate services.
- Manage shared inboxes, appointments and telephone enquiries.
- Coordinate appointments and ensure facilities are accessible and appropriate for service users.
- Undertake basic research and investigation activities and prepare associated correspondence and reports.
- Complete data entry and maintain accurate records in internal business systems.
- Receive, record and process complaints and feedback in accordance with established procedures.
- Support team operations by managing competing priorities in a fast‑paced environment.
- Strong customer service skills with the ability to communicate clearly, professionally and empathetically.
- Confidence managing sensitive or challenging conversations.
- Sound administrative skills with strong attention to detail.
- Ability to organise your workload, follow procedures and meet deadlines.
- Confidence using Microsoft Office and other computer‑based systems.
- Ability to work effectively both independently and as part of a team.
- Flexibility to adapt to changing priorities and operational requirements.
- Experience working in a customer‑facing, contact centre or service delivery environment (desirable).
As this role is with a Federal Government Agency, Australian Citizenship is required at the time of application.
Successful applicants will be required to obtain relevant employment checks, including a Working with Children Check and NDIS Worker Screening Check.
To submit your application, click ‘Apply Now’ or for more information, please contact Sophie Haines- shaines@dfp.com.au
Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/about-us-1/policies. Do not submit any sensitive personal information in your resume.
