APS4 Operations Support Officers

Posted 13 May 2022
Salary$43 per hour
Job type Temporary
DisciplineCustomer Service, Government Federal

Job description

Federal government agency is seeking multiple Operational Support Officers to assist with core initiative and projects to enhance capacity and capability to engage meaningfully with clients. The branch enables front line service staff to achieve targets, provides strategic advice on process delivery and undertake continuous improvement activities. Our Brisbane based client is transforming the disability sector by providing participants with the freedom to access funding based on their individual choice and control.

Your responsibilities will include:
  • Undertaking delegated decisions and supporting with reviewing, assessing and approving participant's plans, schedule reviews, assistive technology, payments, and access tasks.
  • Assessing, reviewing, and providing feedback on planning decisions in accordance with the relevant Acts and rules. 
  • Undertaking record keeping activities, including adhering to process guidelines and standard operating procedures.
  • Researching and reviewing decisions regarding routine cases and managing moderately complex cases with the assistance of staff at higher classification levels.
  • Providing support and mentoring to enhance team development.
  • Monitoring and analysing quality outcomes and results to identify trends.
  • Supporting the leadership team to develop and implement improvement strategies.
  • Supporting the delivery and implementation of branch projects as required.
To be successful in this role, you must:
  • Sound understanding of relevant statutory, regulatory and policy frameworks
  • Experience managing an independent case load 
  • Adaptability, flexibility, and high attention to detail, medical, not-for-profit, volunteering or community involvement HIGHLY regarded 
  • An ability to manage confidential and sensitive information.
  • Great communication skills
  • Positive attitude towards disability - direct or indirect experience within this sector or within health, aged care

These opportunities are initially for 12 months with a view to extend. These Brisbane based positions are at an APS4 equivalent, offering $42.54 per hour + superannuation.
As this role sits within the Federal Government, applicants are required to hold Australian Citizenship in order to be considered.  

To express interest, please click APPLY NOW.

DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.

Note: You may be required to provide evidence of your COVID-19 vaccination status.