Job description
Our client is currently seeking an APS5 Internal Review Officer to join the team within a Federal Government Agency based in the Adelaide CBD.
The Internal Reviews and Complaints Branch is the central point of coordination for the Agency's handling and resolution of reviews and complaints. Working directly with participants, providers, internal staff and external agencies, the branch aims to manage and resolve reviews and complaints in a timely manner as outlined in the Agency Service Charter.
The Internal Review Team (IRT) delivers a streamlined approach to manage the participant experience of internal reviews and the Agency’s reputation. The IRT assists participants who seek internal reviews and make decisions that are timely, consistent, and clearly explained.
Responsibilities may include but are not limited to:
As this role is within the Federal Government, applicants are required to be Australian Citizens to be considered.
If you are interested in this role, please APPLY NOW or call Tyler Waterhouse on 8400 4433 for more information.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
The Internal Reviews and Complaints Branch is the central point of coordination for the Agency's handling and resolution of reviews and complaints. Working directly with participants, providers, internal staff and external agencies, the branch aims to manage and resolve reviews and complaints in a timely manner as outlined in the Agency Service Charter.
The Internal Review Team (IRT) delivers a streamlined approach to manage the participant experience of internal reviews and the Agency’s reputation. The IRT assists participants who seek internal reviews and make decisions that are timely, consistent, and clearly explained.
Responsibilities may include but are not limited to:
- Working with participants to gather information regarding the nature and context of review requests, informing participants and their representatives about decisions, reviews, and the appeals process.
- Undertaking evidence-based decision making as prescribed in the Agency Act, Agency rules, Operational Guidelines and Agency policies.
- Monitoring and managing caseloads, ensuring internal reviews are completed within set timeframes.
- Contributing to quality improvement activities to enhance service delivery practice, processes, and systems.
- Previous experience in a similar position
- Applies judgement, intelligence and common sense.
- Communicates clearly and concisely.
- Applies and builds appropriate knowledge, skills and experience.
- Adapts to, supports and manages change.
- Effectively manages time and resources to ensure that work is completed efficiently.
As this role is within the Federal Government, applicants are required to be Australian Citizens to be considered.
If you are interested in this role, please APPLY NOW or call Tyler Waterhouse on 8400 4433 for more information.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.