Business Support Officer

Posted 03 June 2022
Salary$42.54 per hour
Job type Casual
DisciplineAdministration & Support

Job description

DFP Recruitment are looking for experienced APS4 Business Support Officer's to join our client within a Government Department within the Disability Sector. There are multiple positions available and will be based within Perth CBD, providing support to the Case Management team. The role is working full time initially on a 12-month contract with strong view of extension.
The Role
As a Business Support Officer, you will provide operational and administrative support that is informed and directed by sound knowledge across service delivery areas and may undertake some research and analysis activities.
You will have a considerable level of contact with internal and external stakeholders and will be required to communicate with and provide advice on a range of matters to resolve moderately complex enquiries.
Responsibilities may include but are not limited to:
  • Supporting the Leadership Team by managing and collating data in reports and dashboards to inform strategic and operational planning.
  • Supporting National Delivery staff to deliver exemplary customer service to achieve the best outcomes for participants.
  • Monitoring and actioning correspondence (email) and assigning and actioning internal work items within service standards.
  • Effectively managing and reporting on a portfolio of work within given timeframes.
  • Maintenance of organisational charts, distribution lists, templates and records management as required.
  • Investigation, research, analysis, administrative and project support for the Leadership Team and State Manager’s office.
  • Assist with onboarding of new staff.
  • Allocation of new matters, and re-allocation of matters.
  • Following up exception reporting ensuring items are actioned.
  • Assisting the team with escalations of invoicing confirmations.
  • Oversight of Compliance ensuring standards are met.
Leadership and Accountability
  • Practical and procedural knowledge across a technical or specialist area.
  • Responsible for managing competing requests, demands and priorities.
Management Diversity and Span
  • Accountable for monitoring resources, compiling information and reporting for a specific project/program.
Job Context and Environment
  • Work may involve working independently to manage specific tasks, processes or activities against stated work area objectives.
  • Contribute new ideas including the identification of opportunities to improve the efficiency of business processes.
Independence and Decision-Making
  • Objectives, priorities and deadlines are defined with some latitude in selecting the most appropriate method to complete tasks and how precedents, procedures and guidelines are interpreted and applied.
  • Actions of the role impact operational efficiency or output, or service delivery for a work area over the medium to short term.
  • Lateral thinking is required to generate viable options and the implementation of solutions.
Stakeholder Management
  • Provide quality advice to stakeholders and deliver a responsive service within area of expertise. Contact with stakeholders is in terms of comprehensive advice, support and resolution of issues.
To Apply
As there are multiple roles available, we strongly encourage you to apply if you meet the above criteria as there is stronger chance of being shortlisted for this role.
As this role is within a Government Department, applicants are required to hold Australian Citizenship of Australia at time of application to be considered.
If you are interested in this role, please “APPLY NOW” please ensure you include a cover letter and CV addressing the above criteria in Word Format.

DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.

Note: You may be required to provide evidence of your COVID-19 vaccination status.