Job description
Call Centre Operator
DFP Recruitment is thrilled to present an outstanding contract opportunity with one of our largest clients in Perth CBD. We are seeking a dedicated and skilled Call Centre Operator to join their team. As a Call Centre Operator, you will play a pivotal role in delivering exceptional customer service and meeting key performance indicators (KPIs).
Responsibilities:
Requirements:
This is an incredible upcoming opportunity to join a reputable organization and contribute to its ongoing success.
If you possess a passion for customer service and the required skills, we invite you to apply for this Call Centre Operator role using your latest resume (in Word format) directly through this ad.
Any questions can be sent to Brendan from DFP Recruitment on bcasse@dfp.com.au
Please note that only shortlisted candidates will be contacted for further assessment and interviews.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
DFP Recruitment is thrilled to present an outstanding contract opportunity with one of our largest clients in Perth CBD. We are seeking a dedicated and skilled Call Centre Operator to join their team. As a Call Centre Operator, you will play a pivotal role in delivering exceptional customer service and meeting key performance indicators (KPIs).
Responsibilities:
- Handle incoming and outgoing calls professionally and courteously, ensuring a positive customer experience.
- Provide excellent customer service by addressing customer inquiries, resolving issues, and offering accurate information.
- Adhere to call scripts and guidelines to maintain consistency and quality in service delivery.
- Strive to achieve KPIs set by the company, including call handling time, customer satisfaction, and conversion rates.
- Maintain detailed and accurate records of customer interactions in the company's database.
- Collaborate with team members and other departments to resolve complex customer issues.
- Identify opportunities for process improvements and provide feedback to supervisors for enhancing customer service efficiency.
Requirements:
- Previous experience in a customer service call centre role is highly desirable.
- Exceptional verbal and written communication skills.
- Strong problem-solving abilities and the capacity to think quickly on your feet.
- Demonstrated track record of achieving set targets and KPIs.
- Proficiency in using call centre software and customer relationship management (CRM) systems.
- Ability to thrive in a fast-paced and dynamic work environment.
- Meticulous attention to detail and accuracy in documentation.
- Excellent teamwork skills and the ability to work both independently and collaboratively.
This is an incredible upcoming opportunity to join a reputable organization and contribute to its ongoing success.
If you possess a passion for customer service and the required skills, we invite you to apply for this Call Centre Operator role using your latest resume (in Word format) directly through this ad.
Any questions can be sent to Brendan from DFP Recruitment on bcasse@dfp.com.au
Please note that only shortlisted candidates will be contacted for further assessment and interviews.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
