Client Liaison Officer

We are seeking a number of experienced Client Liaison Officers for our Queensland State Government client based in Southport.

In this role you will support operations functions associated with the administration and management of fines through excellent client service delivery via various mediums including telephone, in writing, online within a contact centre environment.

As a Client Liaison Officer you will:

• Deliver outstanding client service through various mediums, including telephone, written communication, and online channels.
• Demonstrate the ability to analyse, interpret and apply legislation, information and data to make effective decisions when assisting customers
• Demonstrate high levels of attention to detail and the ability to work within defined policies and legislation

To be successful you will:

• Demonstrate prior experience within a contact centre
• Possess excellent communication skills, enabling effective interaction with a diverse range of customers
• Have sound computer skills and the ability to learn new systems

This is a temporary role commencing on 4 December for 3-months (with a possible extension). If this sounds like the opportunity you have been waiting for click APPLY to submit your resume now or call our team on 07 3239 2500. Interviews will commence immediately.

DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.