- Federal Government opportunity in Sydney CBD
- Contract until June 2023 with possible further 12 month extension
- Paying $50 - $65 per hour + super
The Counselling and Support Officer will report to the Assistant Director of Counselling and Support, and provide trauma-informed counselling and support for vulnerable witnesses, community forum attendees, private sessions, callers to the Enquiries line, other potential witnesses, and contributes to staff wellbeing frameworks to support staff of the Commission
- Liaising and coordinating with all business areas to ensure issues are addressed in a timely manner, and witnesses receive clear and consistent communication and support.
- Providing quality and timely responses to all incoming enquires and correspondence whilst maintaining confidentiality and sensitivity, including providing assistance to Telephone Support Line, as required.
- Providing clear, transparent information and responses, consistent with a trauma-informed approach, to manage escalated and complex calls or enquiries.
- Contribute to Counselling and Support Team operating frameworks, policies and procedures, and developing communication material for witnesses and clients.
- Manage electronic submissions submitted via website, and electronic and hardcopy correspondence.
- Maintain records by ensuring information is captured on all incoming phone calls, email and written correspondence relevant to the work of the Royal Commission.
- Providing support at hearings including chaperoning of witness and/or support person(s) through security, etc.
- Develop education and/or training material to equip staff when liaising with community members/witnesses.
- Minimum qualifications are Counselling, Social Work or Psychology qualifications that meet membership requirements for the relevant associations
- At least 2 years’ experience in counselling roles, preferably with experience supporting people who have experienced trauma and working from a trauma informed practice framework.
- Highly developed sense of initiative, judgement and demonstrated willingness to be proactive and collaborative.
- Highly developed time management skills and experience working with sensitive and confidential information.
In order to be considered for this role you must hold Australian Citizenship and the ability to obtain Baseline Security Clearance.
If this sounds like the role for you, submit an updated copy of your resume in MS Word format by hitting APPLY NOW or contact Karen on (02) 9200 3677 for more information.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via email@example.com or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
Note: You may be required to provide evidence of your COVID-19 vaccination status.