Credit & Collections Officer

Posted 05 June 2024
Salary65,000 inc Super + Performance based Incentives
Job type Full time
DisciplineCall Centre OperatorCustomer Service

Job description

About DFP 

Recognised as a leader in our field, DFP Recruitment Services has been operating for over 40 years. We are excited about our future as part of an international group with new opportunities for our people. With our values at the core of everything we do, we have a reputation for integrity, ethics, and professionalism. We work collaboratively with clients and candidates to provide quality recruitment outcomes for temporary, permanent, and unbundled solutions. Visit for more information on our services or to browse other opportunities available. 

About the Employer: 

Sumo Power is a proudly Australian owned and operated energy and internet service provider. Servicing customers on the Eastern seaboard of Australia, Sumo prides itself on delivering value products and the best prices. Our mission is to provide households and small businesses a best in class service experience and great value by offering electricity, gas and broadband services across Victoria and New South Wales. 

About the Role 

This is an operational role responsible for the day to day collections activity on internally managed delinquent accounts. Key responsibilities include: 
  • Case manage high volume residential and business accounts through a daily dialler 
  • Negotiate best outcomes enhancing cash flow opportunities 
  • Understanding of regulatory and payment difficulty obligations from a credit viewpoint 
  • Understanding of the disconnection for non-payment process 
  • Risk assessment analysis 
  • Identify and resolve diverse customer inquiries  
  • Basic understanding of credit concepts such as aged trial balance, DSO, doubtful debt provision etc 
  • Ensuring non-compliant customers are disconnected for non-payment while meeting compliance requirements 
  • Ensure collection processes are followed  
The Benefits
  • Partnering with Australia’s fastest growing utilities provider with a customer centric culture 
  • Refreshed South Melbourne office facilities  
  • Structured induction and training. 
  • Competitive salary package + monthly bonuses  
  • A supportive environment driven by teamwork 
  • A great entry level opportunity to grow your career
  • Full time, Monday - Friday, work between the hours of 8:30am - 4:30pm
  • High energy, social culture (awards ceremonies, monthly celebrations etc.)
  • Opportunity to earn up to $10,000 p/a in bonuses and incentives
If this sounds like exactly what you’ve been looking for, please click the Apply Now button. Alternatively, please call Harley on 03 8632 9957 or email for a confidential discussion.


Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
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