Customer Care Consultant - Service Operations

Posted 06 May 2022
Salary$30 - $35 per hour
Job type Full time
DisciplineCustomer Service/Call Centre

Job description

Our client, Scientific organisation are seeking a technically minded and passionate customer service consultant to work in their Customer Care team!  

The successful candidate will play an integral role in providing a quality experience as a first point of contact for the scheduling of technical service jobs, general customer enquiries, daily invoicing and communication between customers and technicians.  You will be rewarded with an attractive hourly rate and exceptional support whilst working a Hybrid Work From Home model. Commencing with a full time temp contract, the ideal candidate will be available to commence immediately with a view to extension and permanency with our client! 

You responsibilities will include:
  • Despatch Service Orders to engineers, scheduling and confirming bookings.
  • Ensures customer inquiries are escalated in accordance with the Service Level Agreements. 
  • Daily invoicing and monitoring of revenue/credits. 
  • Liaising with internal and external stakeholders to investigate outstanding invoices.
  • Communicating with and supporting functions of the Sales and Service teams 
  • Support the overall team in both a service and administrative capacity.
The ideal candidate will have:
  • Previous customer service experience 
  • The ability to communicate at all levels both internal and external to the business
  • A results focused attitude with the ability to collaborate and work autonomously
  • The ability to pick up technical information quickly
  • Adaptability and flexibility in a fast paced environment 
  • Confident PC user, high level Word, Excel and Outlook (Salesforce experience will be highly regarded). 
This is an exciting opportunity to join a dynamic and vibrant team, who are constantly challenged and driven to succeed. This organisation rewards its staff based on performance and you can expect a friendly and team orientated environment.

For a further private and confidential discussion please contact our Mulgrave team on 03 8545 7500 or apply online today! Interviews to commence immediately. 

**Please note only shortlisted candidates will be contacted** 

DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.

Note: You may be required to provide evidence of your COVID-19 vaccination status.