Job description
About the Client
Our client is a leading ASX-listed agribusiness with a strong national presence and a proud history of supporting Australian agriculture. They specialise in providing high-quality products and services to farmers and producers across the country and are known for their collaborative, inclusive, and performance-driven workplace.
This is an excellent opportunity to join a stable and growing business that values innovation, professional development, and employee contribution.
About the Role
We are seeking a Customer Service Representative for a full-time temporary role based in Melbourne CBD, with a genuine pathway to a permanent position for the right candidate.
This role is key to managing a regional customer portfolio, ensuring high levels of satisfaction, building strong relationships, and supporting growth initiatives in partnership with internal teams. You will play a vital role in maintaining operational excellence and delivering a seamless customer experience.
Key Responsibilities
If this sounds like the role for you then please apply now or send your CV to lkaronias@dfp.com.au
Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/about-us-1/policies. Do not submit any sensitive personal information in your resume.
Our client is a leading ASX-listed agribusiness with a strong national presence and a proud history of supporting Australian agriculture. They specialise in providing high-quality products and services to farmers and producers across the country and are known for their collaborative, inclusive, and performance-driven workplace.
This is an excellent opportunity to join a stable and growing business that values innovation, professional development, and employee contribution.
About the Role
We are seeking a Customer Service Representative for a full-time temporary role based in Melbourne CBD, with a genuine pathway to a permanent position for the right candidate.
This role is key to managing a regional customer portfolio, ensuring high levels of satisfaction, building strong relationships, and supporting growth initiatives in partnership with internal teams. You will play a vital role in maintaining operational excellence and delivering a seamless customer experience.
Key Responsibilities
- Manage the full customer order lifecycle, including order entry, stock transfers, modifications, pricing, terms, freight, cancellations, and confirmations
- Handle inbound customer calls and ensure timely and accurate order processing
- Respond to customer and stakeholder enquiries regarding order status, stock availability, and delivery timelines via phone, email, and chat
- Investigate and process stock returns and credit requests in line with company policy
- Collaborate closely with Sales, Marketing, and Operations teams to align customer objectives with business goals
- Professionally handle customer complaints, escalating where necessary to ensure resolution
- Support outbound sales and marketing campaigns
- Coordinate with field teams and sites to meet customer requirements
- Analyse customer feedback and recommend improvements to processes and systems
- Maintain accurate and up-to-date records in ERP/CRM systems
- Previous experience in a customer service role involving order entry, call handling, and liaison with sales or field teams
- Experience in FMCG, agribusiness, or a similar customer-focused environment is highly regarded
- Proficiency with ERP/CRM systems and Microsoft Office Suite
- Excellent verbal and written communication skills
- Strong attention to detail and ability to multitask
- Results-driven mindset with a proactive approach to problem-solving
- Ability to work independently and collaboratively in a team environment
- Strong organisational and time management skills
- Availability to work on-site in Melbourne CBD
If this sounds like the role for you then please apply now or send your CV to lkaronias@dfp.com.au
Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/about-us-1/policies. Do not submit any sensitive personal information in your resume.
