Job description
A rare opportunity has arisen for a technically minded and focused candidate to join a global organization specializing in home appliances. This particularly organization located in the South Eastern Suburbs of Melbourne has established an exceptional reputation delivering on quality and top tier customer service.
Working within the Customer Service team your primary purpose for your role will be to provide first level support for all customer service requirements for the entire customer base.
Your responsibilities will incorporate:
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
Note: You may be required to provide evidence of your COVID-19 vaccination status.
Working within the Customer Service team your primary purpose for your role will be to provide first level support for all customer service requirements for the entire customer base.
Your responsibilities will incorporate:
- Fielding queries from consumers on technical product issues and customer care requirements
- Responding to email, fax and letter enquiries in relation to product issues
- Coordinate warranty repair requests utilizing in-house computer systems
- Coordinate Engineers and Technical Service Providers to attend to repairs in all areas of Australia
- Maintenance of database
- First call resolution and case management
- Management and resolution of customer concerns
- Escalation of concerns to level 2 where required.
- Previous experience in a technical call centre
- Comfortable working at a high volume pace
- Exceptional communication and negotiation skills
- Positive and Bright candidates who have high levels of resilience
- Previous field service experience is highly advantageous
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
Note: You may be required to provide evidence of your COVID-19 vaccination status.