Customer Service Administrator

Posted 28 July 2022
Salary$30.14 per hour
LocationScoresby
Job type Temporary
DisciplineCall Centre Operator, Administration
ReferenceJO-2206-482047-4

Job description

Our client, a recognised home appliance brand is looking to expand their team in Australia. Their customers are at the heart of everything they do, and they are looking for experienced and passionate customer service administrators to assist in the repair services division providing first level technical support to customers. Your proven customer service skills and strong problem solving, and analytical abilities will see you thrive in this vibrant contact centre environment.
 
The role;
  • Co-ordinating warranty repair services
  • Building and maintaining working relationships with Service Agents across the country
  • Following up on Service Agent reports and findings
  • Outbound communication to clients and service agents to provide updates
  • Navigating CRM, systems and office programs and phone software
  • Liaising with internal departments to resolve warranty claims
  • General administrative and data entry tasks
Who we look for;
  • Previous experience in a technical environment
  • Exceptional communication & negotiation skills
  • The ability to problem solve, to think critically and the ability to adapt
  • Positive , bright attitude with a high level of resilience
  • Confidence in navigating multiple systems while talking to a customer.
Benefits to you;
  • Excellent training and ongoing support
  • Great opportunity to expand your knowledge and skillsets in a growing career field
  • A great hourly rate, penalty rates for weekend work and overtime opportunities
  • Free on-site parking
  • Excellent staff and family discounts on company products
  • Modern office Scoresby location with access to plenty of local amenities
  • Monthly rewards and recognition program (this is for the inbound customer service agent role, not the service co-ordinator role)
  • Supportive management in a friendly team environment
  • Excellent work culture with regular team activities 
This is a full time ongoing contract position. Successful applicants will be flexible to work a rotational roster between 8am to 6pm Monday to Friday.
You will be rewarded with and attractive hourly rate, dynamic team culture and exceptional on the job training & support.
 
If you are interested in these positions Don’t delay! Multiple roles commencing immediatley. DFP Recruitment look forward to receiving your application. APPLY NOW! Interviews to commence immediately.


DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.

Note: You may be required to provide evidence of your COVID-19 vaccination status.