Customer Service & Sales Specialist

Posted 16 June 2022
Salary$62000 - $85000 per annum
Job type Full time
DisciplineCustomer Service/Call Centre

Job description

Customer Solutions & Sales Specialist

·        Do you have a passion for customer service?

·        Are you looking for a role to grow and develop?

·        Ready to challenge yourself?

About the Employer

Sumo Power is a proudly Australian owned and operated energy and internet service provider. Servicing customers on the Eastern seaboard of Australia, Sumo prides itself on delivering value products and the best prices.

About the Role

We are looking for self-motivated, individuals whose focus is always their customers!  If you have retail, sales or customer service experience and are looking for an exciting opportunity with an Australian owned and operated energy retailer, then this could be the role for you!

•        Be the first point of contact for Sumo customers by handling a variety of service enquiries via calls, emails, and webchat.

•        Identify and resolve diverse customer enquiries efficiently and effectively.

•        Manage customer contact in line with call centre KPIs

•        Actively participate in coaching sessions and team meetings as well as working diligently towards achieving specified team and individual goals.

•        Acquire new customers as well as cross selling to current customer base

The Benefits

•        Competitive Salary plus on target earnings to approx. $30,000 per annum

•        South Melbourne office facilities

•        Opportunities for career development

•        Monday- Friday – NO WEEKENDS

About You

You will have a strong customer service focus with a commitment to getting things right the first time. You will thrive in an energetic environment and enjoy collaborating with your team. Your personality will shine along with your strong organisational skills. Experience is no barrier to this role – we truly are looking for people to grow!

Please apply now for immediate consideration. For more information, please contact DFP Recruitment on 03 8632 9900

DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.

Note: You may be required to provide evidence of your COVID-19 vaccination status.